Web Chat Software

Web Chat Software is a full featured web based chat solution that enables live chat interaction between website’s customer support executive and website visitors in real time and secure environment. Flexible web chatting utility provides its users the facility of watching website visitors online and assists their queries in real time thus resulting in fast customer problem resolution. Utility facilitates sending and receiving the offline messages in case the administrator is not available online or is out of service. Web chat software offer real time online conversation provide interaction between sales executives and website visitors clients.

Live Support Software Improves website support Operator Efficiency:

• Handling multiple users concurrently: Professional tool has the ability to handle multiple customers concurrently by single chat support Operator.
• Operator to Operator Chat Transfer: Facilitates Operator to transfer Chat to other Operator for smooth conversation.

Why Web Chat Software:

• Web Chat Software improves response service: Utility improves response service and is faster than email and cheaper than attending traditional phone calls.

• Works as a customer query solving technique: Software provides live chat assistance to website customers online and helps to resolve their queries in real time.

• Track website visitors information: Allows Operator to track each website visitors’ information including Visitor name, IP address, Arrival time and date, Browser etc.

• ‘User is typing’ indicator: Provides the facility to see if the visitor is typing.

• View chat history: Operator can easily view chat details including chat date, time, visitor’s detailed information and full chat text.

• Email chat transcript of live chat sessions: Sends the chat transcripts to website visitor at desired mail id.

• Backup and restore chat history: Gives the opportunity to restore lost chat details again by providing Chat backup and restore option.

• Block IP address: Provides the option to Block selected IP address if Operator wants to prevent chat interruption from selected IP Address in future.

Features that save your time:

• Push Web URLs: Operators can easily push specific web page URL to quickly assist the users.

• Canned replies: Unique time saving facility helps in smooth conversation and increased flexibility.

Web Chat Software as an Ecommerce Tool:

Pure web based solution is useful for small to large-scale enterprises. Software increases online sales of products by interacting with the customers as well as website’s visitors. Affordable online communication utility does not involve any setup fees or monthly charges. It is also free from any hidden cost or license renewal headaches. You just need to order Web Chat Software once and enjoy Live chat services lifetime.

Solutions provided by Web Chat Software:

Web based chat solution supports real-time chat interaction for variety of businesses whether your online business is Travel, Real estate, Auto sales, Web hosting, Web design, Consultancy, E-Commerce, Education, Insurance, Finance, Stock market etc. Live chat service will improve customers' trust and loyalty and increase online revenue by converting browsers into buyers and then buyers into loyal customers.